Q: My friend sent me a folder with zipped files. When I opened it on my computer, Windows showed the files’ names in green letters, rather than the normal black. And when I tried to copy the zipped folder, Windows sent me this error message: “Confirm Encryption Loss. Do you want to copy this folder [...]

Q: I just received an e-mail with an attached photo. When I tried to print the photo with Windows XP’s Photo Printing Wizard, I found other, older photos that looked like they’d come from the Internet rather than e-mail. How do I delete those old, unwanted photos from the Photo Printing Wizard? A: Windows Photo [...]

Q: Windows XP’s Outlook Express had a Request Read Receipt feature that let me know when the recipient read my e-mail. That feature seems to be missing from Windows Live Mail. Where did it go? A: That feature, called “Request a read receipt for all sent messages,” lives on in Windows Live Mail. But finding [...]

When you type an apostrophe or a quotation mark, yet your e-mail recipient sees a foreign character, instead.

Q: It used to be easy to resize a photo and e-mail it in Windows 7. Windows Live Mail no longer offers that option. How am I supposed to shrink or resize a photo before I e-mail it? A: The latest version of Windows Live Mail is the culprit here, and I’ll explain why. Most [...]