Q: I tried to find out how to attach a document to an email in your book. I followed the steps, but my email instantly changed to a “SkyDrive photo album.” I’m trying to attach scanned documents, not photos. Your book doesn’t address any of this, and it doesn’t even mention SkyDrive. What’s wrong? A: [...]

Q: I am about to tear my hair out! I’ve nagged the techs who set up this computer until they duck and run. My email name is spelled wrong, and I can’t get it changed on my outgoing emails. HELP! A: When you’ve accidentally misspelled your own name in your e-mail program, how do you [...]

Q: On Internet Explorer 8′s Page menu, the “Send Page by E-mail” and “Send Link by E-mail” options are both “grayed out,” and I can’t choose them. I normally log onto a Web site to send and receive my e-mail. A: Windows 7 lacks an e-mail program, which causes more than a few problems. Microsoft [...]

Q: I use Windows Live Mail for e-mail. When people using Outlook Express (and perhaps other programs as well) try to reply to my messages they see the following error message: “You cannot send digitally signed messages because you do not have a digital ID for this account.” I can turn off the digital signatures [...]