Q: My friend sent me a folder with zipped files. When I opened it on my computer, Windows showed the files’ names in green letters, rather than the normal black. And when I tried to copy the zipped folder, Windows sent me this error message: “Confirm Encryption Loss. Do you want to copy this folder [...]

Q: On Internet Explorer, I keep seeing the security warning “Do you want to view only the webpage content that was delivered securely?” This happens when I’m on sites I visit daily. And it drives me crazy, because it appears on every page of the site. How do I eliminate it? A: Many webpages are [...]

Q: I am trying to copy digital photos from my computer to a compact disc to play on my TV’s Panasonic DVD player. But even when I tell Windows 7 to create a CD using the “With a cd/dvd player” option, my DVD player can’t display the photos. The DVD player just says, “Cannot open [...]

Q: I’m the only user of my Windows computer. I have a USB flash drive where I keep personal pictures and emails from friends. My old Windows XP computer let me save pictures or emails on the drive. But when I try to save files on the drive with a newer version of Windows, I [...]

Q: I was reading a manual on a printer I received recently. One of the installation steps was “Close all currently running programs.” I’m not sure how to do this. What do I do? Help! A: Whether you’re reading steps from a printer’s manual or installing a new program, you’ll almost certainly spot this phrase: [...]