Q: I have had my computer for 14 months. All of a sudden when it boots up there is a prompt for me to sign into Windows Live Messenger. I can’t get it to stop. I do not nor have I ever used Windows Live Messenger. How do I get rid of it? A: Like [...]

Q: I am about to tear my hair out! I’ve nagged the techs who set up this computer until they duck and run. My email name is spelled wrong, and I can’t get it changed on my outgoing emails. HELP! A: When you’ve accidentally misspelled your own name in your e-mail program, how do you [...]

Q: On Internet Explorer 8′s Page menu, the “Send Page by E-mail” and “Send Link by E-mail” options are both “grayed out,” and I can’t choose them. I normally log onto a Web site to send and receive my e-mail. A: Windows 7 lacks an e-mail program, which causes more than a few problems. Microsoft [...]

Q: Do you know any web site where I can get a free program to convert a PDF file to Microsoft Word? A: Adobe created its Portable Document Format (PDF) system to simplify exchanging documents. When viewed with Adobe’s free Reader software, PDF documents look the same on different computers: Their formatting doesn’t change. But [...]

Q: I can’t send a web page through Windows Live Mail. On Internet Explorer 8′s Page menu, the “Send Page by E-mail” and “Send Link by E-mail” options are both “grayed out,” and I can’t choose them. Help! A: Windows 7 lacks an e-mail program, an inconvenience Microsoft tries to remedy by letting people download [...]