Q: My friend sent me a folder with zipped files. When I opened it on my computer, Windows showed the files’ names in green letters, rather than the normal black. And when I tried to copy the zipped folder, Windows sent me this error message: “Confirm Encryption Loss. Do you want to copy this folder [...]

Q: I sometimes visit sites that I don’t want others to know about. How can I hide these from other people who may visit my computer? A: The more you work with your computer, the more your computer knows about you. In fact, Windows probably knows a lot more things about you than you suspect. [...]

Q: I just received an e-mail with an attached photo. When I tried to print the photo with Windows XP’s Photo Printing Wizard, I found other, older photos that looked like they’d come from the Internet rather than e-mail. How do I delete those old, unwanted photos from the Photo Printing Wizard? A: Windows Photo [...]

Q: When I open Microsoft Word 2007, it lists the last documents I’ve opened. How do I clear those entries? A: Microsoft Word, like many programs, keeps track of your most recently opened documents. That’s often quite handy, as you usually open the same document several times before finishing and moving on. But when you’re [...]

Q: While on Walmart’s website, I recently picked the closest store location. I share my neighbor’s wireless Internet signal. And now my neighbor sees the same Walmart store that I picked. When I change the closest Walmart on my computer, it changes on his computer; when he changes the closest Walmart on his computer, it’s [...]