Q: My friend sent me a folder with zipped files. When I opened it on my computer, Windows showed the files’ names in green letters, rather than the normal black. And when I tried to copy the zipped folder, Windows sent me this error message: “Confirm Encryption Loss. Do you want to copy this folder [...]

Q: I tried to create a System Image on my external hard drive, but Windows came up with this message: “This drive cannot be used to store a system image because it is not formatted with NTFS.” The hard drive already has some files. How do I format the drive to NTFS? A: Creating a [...]

Q: I sometimes visit sites that I don’t want others to know about. How can I hide these from other people who may visit my computer? A: The more you work with your computer, the more your computer knows about you. In fact, Windows probably knows a lot more things about you than you suspect. [...]

Q: My friend forgot his Windows 7 password. If I give him my Windows 7 System Repair Disc, can he restore his system to a point before he gave it a password? And will my System Repair Disc work on his computer? A: First, a lost password isn’t a problem in Windows 7. It’s no [...]

Q: Yesterday I built a desktop computer from parts that I’ve acquired over the past few years. While installing software today, I noticed that the power source wasn’t plugged all the way into the video card, so I pushed it in more tightly, and bam: The computer suddenly shut off, and it won’t turn back [...]