Welcome to Andy Rathbone's Web site

Site menu:

I'm one of today's best-selling computer book writers, with more than 15 million books in print.

This website keeps you up-to-date on my books, and your computers. Each week, I answer a reader's question on-line.

Windows 8.1 For Dummies on sale now!

Windows 8.1 For Dummies

Drop by Amazon.com for big discounts on Windows 8.1 For Dummies, as well as the Windows 8.1 For Dummies Book + DVD bundle.

Site search

Popular Posts

Recent Comments

Categories

I can’t send a Web page through Windows Live Mail!

Q: I can’t send a web page through Windows Live Mail.

On Internet Explorer 8′s Page menu, the “Send Page by E-mail” and “Send Link by E-mail” options are both “grayed out,” and I can’t choose them. Help!

A: Windows 7 lacks an e-mail program, an inconvenience Microsoft tries to remedy by letting people download the free “Windows Live Mail” e-mail program.

But once installed, Windows Live Mail doesn’t always tell Internet Explorer that it’s now in charge of your e-mail, leading to the “grayed out” options shown in the image above.

The fix? You must whisper in Internet Explorer’s ear about your new e-mail program by following these steps:

  1. Click the Start button and choose Default Programs.
  2. Choose the bottom option, “Set Program Access and Computer Defaults.”
  3. Click the word Custom.
  4. In the section called “Choose a default web browser,” choose Internet Explorer.
  5. In the section called “Choose a default e-mail program,” choose Windows Live Mail.
  6. Click OK to save your changes.

Windows 7 tells Internet Explorer to start using Windows Live Mail, and the options on Internet Explorer’s Page menu begin working again.

Not using Windows Live Mail or any other e-mail program? If you log onto a Web site to read your e-mail, Internet Explorer’s disabled links have a different problem.

Comments

Comment from Janey Murray
Time February 11, 2010 at 11:41 am

As usual, your information is excellent and written in a manner that is easy to understand. What would we do without you?

Comment from drfair
Time February 24, 2010 at 7:19 am

This doesn’t seem to work in Vista to solve this problem. Any ideas?

Comment from Ray Barrington
Time March 23, 2010 at 8:42 am

Thanks Andy, sutch a simple answer to a very annoying problem, why couldn`t I find the answer in the Live Mail help facility??

Comment from Simon
Time March 24, 2010 at 2:58 pm

Thanks Andy!

Comment from Al Cavalieri
Time March 30, 2010 at 6:34 am

What would we do without clear and straightforward answers like yours?
Sincere thanks!
ALC

Comment from V
Time April 25, 2010 at 10:06 am

Thank you! Windows 7 should send us to you instead of their unhelpful Help option.

Comment from Jeff
Time September 5, 2010 at 9:52 pm

Very good explanation and instructions, very helpful. Thank you!

Comment from Stella
Time September 30, 2010 at 5:10 pm

Thanks!!! Fixed my problem :)

Comment from Barbara
Time October 14, 2010 at 8:13 am

You are wonderful! Easy instruction – easily done. Thank you.

Comment from Mike
Time November 11, 2010 at 8:32 pm

Thank you this solved my problem instantly, with very easy to follow instructions

Comment from Elizabeth
Time November 24, 2010 at 8:05 pm

I have been trying for two days to find a website/help link regarding my not being able to send a web page to my email.

I fortunately came across your website and your instructions on resolving my issue did the job.

Your instructions were explained simply and with step by step instructions – which as a beginner was a great help.

I thank you tremendously !!!

Comment from Chris Mutch
Time November 27, 2010 at 5:05 pm

Brilliant, have spent an hour trying to remedy the problem and you solved it in 3 clicks :) I’m impressed … Thank You :)

Comment from Flemming Dane
Time December 13, 2010 at 12:04 pm

GREAT! You deserve the Nobel Price!!! I have been working with that problem for weeks. Regards and thanks from Denmark!

Comment from jeff
Time December 13, 2010 at 6:24 pm

Great info and it was very easy to follow.

Comment from Barb
Time January 2, 2011 at 6:55 pm

Worked for Internet Explorer 8–thank you so much. I would of never figured it out on my own.

Comment from Diane MacKay
Time April 25, 2011 at 5:41 am

U R Awesome…I have literally been searching for this tid bit of info…just sent your link to my sister who has had this problem for almost a year. Thanks for your help

Comment from Dick Finn
Time April 30, 2011 at 9:25 am

Thanks for showing me how to send a page by email with live mail.You made it easy to fix..Can I send you something for you thoughtfullness?? A case of beer or something??
thanks Andy..
Dick Finn.
What city are you in?

Comment from Andy Rathbone
Time May 14, 2011 at 3:33 pm

Glad to help. Instead of sending a case of beer, just tell your friends about my books. Thanks!

Comment from Bob Orr
Time May 31, 2011 at 8:38 am

Easy solution to an annoying problem. Thanks for your clarity.

Comment from Leonie
Time June 11, 2011 at 12:46 am

Andy, How can I thank you enough for a simple soultion to what really was a simple problem…not according to the other sites I visited before I lobbed here. Tks again Keep up the good work.. Answers do not alwaya have to sooo ver involved ;-)

Comment from Dan
Time August 13, 2011 at 7:14 am

Thanks.

Comment from David Brefka
Time September 8, 2011 at 9:11 am

Thank you, Thank you, Thank you!!!

Comment from Joanne McDowell
Time October 14, 2011 at 2:32 pm

Andy, followed all instructions, when I got down to last one. choose “windows live mail”. it was not listed. ?? any ideas? thanks/

Comment from rob
Time October 28, 2011 at 5:22 pm

worked like a charm! many thanks…

Comment from neil b.
Time November 4, 2011 at 5:48 am

Thank you. Wish I had pinged you a long time ago – nb

Comment from Pat
Time November 14, 2011 at 7:58 pm

Thanks for your help. I was using set program defaults instead of set program access and computer defaults. There is a difference

Comment from Vito
Time November 25, 2011 at 5:57 pm

Thank you very much, you saved me from getting grey hairs on my head.

Comment from Artie
Time December 12, 2011 at 11:24 am

Thanks. I thought it was windows Live problem and was going to dump it. Guess I would have the same problem with other clients as well. I’ll check out your books as a thankyou.

Comment from steven
Time December 13, 2011 at 7:33 am

I did what you suggested and it still doesn’t send links or emails. It seems to have worked before and it seems to work intermittently. But I can’t get it to work now. Please help – what other suggestions are there? Thank you.

Comment from Vicky
Time December 26, 2011 at 2:26 pm

It worked. Thank you, thank you, THANK YOU!!!!!

Comment from Jennifer
Time January 8, 2012 at 8:26 pm

Thank you so, so, so much. I use this a lot.

Comment from Sue
Time February 13, 2012 at 7:59 am

THANK YOU! THANK YOU! THANK YOU! I don’t know why this keeps happening, but I’ve saved your page and now know how to fix it myself! I’m forever grateful!

Comment from Jon
Time March 19, 2012 at 1:14 am

Thank you, fixed it. Was really annoying me.

Comment from neil
Time April 28, 2012 at 3:38 pm

tyvm andy worked a treat on my vista and tried it by sending this page to others i know with same problem
once again tyvm keep up the good work

Comment from Marian
Time May 8, 2012 at 9:14 pm

Thank You! Thank You! Thank You! you
Saved my Nerves :) By giving me the RIGHT
Instructions on how to Send A LINK in IE
that has been Greyed OUT! in Windows 7

Comment from Jennifer
Time June 6, 2012 at 11:14 pm

Thank you so much for your info!! I am now able to access my send mail… and I couldn’t figure out it out….grayed out before your help.

Comment from Eric
Time June 25, 2012 at 1:48 pm

Thank you very much.

Comment from Ed Kneler
Time July 6, 2012 at 8:53 pm

Thanks so much. Lost a couple of hours trying to find the answer, and yours was so clear and to the point. I haven’t learned 7 yet and they want to sell me Windows 8!!!!

Comment from DJ
Time July 19, 2012 at 3:32 pm

Somehow, after months of looking online for help, by chance I found you. Your instructions were so easy to follow, and to understand. I tried it, it worked. Please accept my most heartfelt gratitude, app-reciaton for what you do and most of all thanks.

Comment from Jane
Time October 16, 2012 at 3:43 pm

Thank you so much. Your instructions were very easy to follow. I loved XP, but struggling with Windows 7. Again, thank you so much.

Comment from Becky
Time November 18, 2012 at 11:34 am

Thank you so MUCH!!! I was getting so tired of copying and pasting! ;-)

Comment from Mark
Time January 22, 2013 at 7:00 am

Thank you perfect! This has been bothering me for months glad you had the solution!

Comment from Phil
Time February 1, 2013 at 12:30 pm

God heavens… it worked. Easy to understand for a windows dummie like me.

Many thanks

phil

Comment from Bev Sutherland
Time February 2, 2013 at 3:49 pm

Thank you for your clearly worded instructions; it worked ! Much appreciated.

Comment from trevor
Time March 9, 2013 at 4:42 am

thanks you ended two days of frustration with live mail install.

Comment from Yvonne
Time August 11, 2013 at 7:21 pm

thank you, thank you, i tried everything, and somehow yours worked
merci beaucoup encore

Comment from Ray D.
Time May 4, 2014 at 9:40 am

Hi,
I’ve used this fix successfully in Windows 7, but it doesn’t seem to work in Windows 8.1. I’m using Windows Live Mail and IE 11. Any thoughts?

Comment from Sandy M
Time August 24, 2014 at 9:28 am

Both husband & I just switched to Windows 7 & Live Mail. Never thought about not being able to send a web page link until he asked. Excellent instructions, thank you

Write a comment