Q: I am new to Windows 7. I am trying to work with Skype, which uses a headset to send and receive voice messages. Unfortunately, my headset’s microphone doesn’t seem to be working. Before I invest in another headset, I want to be sure that my microphone is not being “muted” by a setting inside […]

Q: I tried to create a System Image on my external hard drive, but Windows came up with this message: “This drive cannot be used to store a system image because it is not formatted with NTFS.” The hard drive already has some files. How do I format the drive to NTFS? A: Creating a […]

Q: A friend gave me a used Dell Inspiron 8000 laptop. It has Windows XP Professional installed. One laptop sticker says “Microsoft Windows Millennium Edition. Product Key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.” On the right side, a label says “Intel Inside.” Another sticker says “Designed for Microsoft Windows 2000 Professional/Windows Me.” I am flummoxed. What does all this mean? […]

Q: I took photos of three different vacations in a row, and I want to import them into my computer. How do I separate these pictures into three parts so that I can give them each a different label? A: In a perfect world, we’d dump our camera’s photos into the computer after every photo […]

Q: I’m using Outlook Express in Windows XP. How can I list my contacts in alphabetical order? A: The once-popular Outlook Express e-mail program enjoyed a good ten-year run, from Windows 3 to Windows XP. Microsoft’s Windows Vista finally killed it, unfortunately, substituting Windows Mail, which died a short two years later. Outlook Express lovers […]