Q: The Contacts area is missing from Outlook Express. The Contacts list is so helpful when composing my emails;  I just click the address in the Contacts folder, and it appears in the e-mail’s “To” line. Help!

A: Many Windows programs let you customize their layout, showing only the portions you find useful and hiding the rest.

Unfortunately, sometimes a misplaced click will hide a feature you’ve depended upon for years.

In your case, Windows XP’s Outlook Express is now hiding the list of Contacts that usually appears in the program’s lower left corner.

To make the Contacts folder reappear, change Outlook Express’ Layout settings by following these steps:

1. Click the Start button, and open Outlook Express.
2. Click the View menu and choose Layout.
3. When the “Windows Layout Properties” window appears, click to put a checkmark in the Contacts box.
4. Click the Apply button, and the Contacts pane immediately reappears in its rightful spot.
5. Click OK to save your changes.

If you’d like to view other changes offered by the Windows Layout Properties window, spend some time in Step 3 to click the other checkboxes: Folder Bar, Folder List, Outlook Bar, Status Bar, Toolbar and Views Bar, clicking Apply after each one, in turn. If you like the change, keep it; if you don’t, click the checkbox again to return to normal.

For example, I remove the “Folder Bar” from the layout, as it takes up a little too much space on my laptop’s screen.

But whether you change layout items or not, experimenting with the Layout window lets you know exactly where to go if a Layout item suddenly disappears.