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I'm one of today's best-selling computer book writers, with more than 15 million books in print.

This website keeps you up-to-date on my books, and your computers. Each week, I answer a reader's question on-line.

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Archive for 'Email'

Windows Live Mail keeps changing my apostrophes and quotes into weird symbols!

When you type an apostrophe or a quotation mark, yet your e-mail recipient sees a foreign character, instead.

Shrinking or resizing a photo and e-mailing it in Windows 7

Q: It used to be easy to resize a photo and e-mail it in Windows 7. Windows Live Mail no longer offers that option. How am I supposed to shrink or resize a photo before I e-mail it? A: The latest version of Windows Live Mail is the culprit here, and I’ll explain why. Most […]

What happened to Windows Live Mail and SkyDrive?

Q: I tried to find out how to attach a document to an email in your book. I followed the steps, but my email instantly changed to a “SkyDrive photo album.” I’m trying to attach scanned documents, not photos. Your book doesn’t address any of this, and it doesn’t even mention SkyDrive. What’s wrong? A: […]

When your own name is misspelled in Windows Live Mail

Q: I am about to tear my hair out! I’ve nagged the techs who set up this computer until they duck and run. My email name is spelled wrong, and I can’t get it changed on my outgoing emails. HELP! A: When you’ve accidentally misspelled your own name in your e-mail program, how do you […]

Internet Explorer won’t let me send pages or links by e-mail!

Q: On Internet Explorer 8’s Page menu, the “Send Page by E-mail” and “Send Link by E-mail” options are both “grayed out,” and I can’t choose them. I normally log onto a Web site to send and receive my e-mail. A: Windows 7 lacks an e-mail program, which causes more than a few problems. Microsoft […]