Q: I tried to find out how to attach a document to an email in your book. I followed the steps, but my email instantly changed to a “SkyDrive photo album.” I’m trying to attach scanned documents, not photos. Your book doesn’t address any of this, and it doesn’t even mention SkyDrive. What’s wrong? A: […]

Q: I am about to tear my hair out! I’ve nagged the techs who set up this computer until they duck and run. My email name is spelled wrong, and I can’t get it changed on my outgoing emails. HELP! A: When you’ve accidentally misspelled your own name in your e-mail program, how do you […]

Q: How do I transfer files from my old computer running Windows 98 Second Edition to my new Windows 7 computer? It is inconceivable to me that there is no easy way to transfer data from a computer that’s only 10 years old. Hewlett Packard’s tech support people said that it is impossible to transfer […]

Q: How do I scan a document into Microsoft Word? I’ve scanned the document, and now I need to insert it into a document I’m working on. What do I do? A: Unfortunately, scanning a document into Microsoft Word isn’t nearly as easy as it sounds. Scanners work like cameras: They take a photograph of […]

Q: When using Microsoft Works on my old computer, I could change the font and text color, save it, and it would be there for the rest of my letters. On my new computer, I can’t seem to find a way to keep my selected font for new letters. How do I save the font […]