Q: I was reading a manual on a printer I received recently. One of the installation steps was “Close all currently running programs.” I’m not sure how to do this. What do I do? Help! A: Whether you’re reading steps from a printer’s manual or installing a new program, you’ll almost certainly spot this phrase: […]

Q: In Windows XP, I could move from one folder to the next higher folder by clicking on the Up Arrow icon. For example, I could be working inside a folder within the My Documents folder. A click on my folder’s Up Arrow icon would quickly return me to the My Documents folder. How can […]

Q: I want to e-mail a photo in Windows XP. When I right-click the photo, choose Send To, and choose Mail Recipient, Outlook appears instead of Outlook Express. How can I make Outlook Express appear, instead, so I can mail my photo? A: Both Outlook Express and its pricier cousin, Microsoft Outlook, can send e-mail. […]

Q: In Windows XP’s Paint program, you could select the little square box at the top, and then crop around the photo like you wanted. Can that be done in Windows 7? I can’t figure out how to do it in Windows 7’s Photo Viewer. A: Yes, you can crop photos in Windows 7 using […]

Q: What is virtual memory? Windows XP keeps sending me messages that my virtual memory is low. Also, what does it mean when my computer says that I don’t have enough storage on my computer? A: Windows uses memory to run the programs you see on your screen. When Windows asks for more memory than […]